Help Centre

1. Refresh the page.
2. Open another website to check your connection.
3. Clear your browser cache (Ctrl + Shift + Delete), or try a private window.
4. Try a different browser.

If none of that works, contact support with the course name, your browser, and what you saw.

Check the device volume, and that the tab isn't muted. Some workplace networks block streaming, so try a different connection if you are on one. On a phone, check the browser is allowed to play sound.

Progress saves when you move between screens and when you submit an assessment. If you closed the browser partway through a screen, the last completed screen is what is kept. If a whole course's progress has disappeared, contact support with the course name and the date you were working.

Try zooming out with Ctrl and minus (Cmd and minus on a Mac), or refresh the page.

If you use a browser extension that changes how pages look, switch it off for the Academy.

Cookies, yes: the Academy needs them to keep you signed in.

The Academy aims to make all courses accessible to everyone. Course multimedia is kept low-bandwidth and optimised, but narration and video still use data. On a limited connection, turn narration off and read instead, and download course summaries where they are offered.

The Moodle Workplace app gives you the option to download courses and complete them offline. 

The course name, the screen or activity you were on, your device and browser, what you expected, what happened instead, and a screenshot if you have one. With that, we can usually reproduce the problem without coming back to you for more.