Help Centre
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Getting started
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Signing in and ISSUP membership
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Finding courses
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Enrolling and managing your courses
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Inside a course
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Specalisations and learning pathways
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Certificates and badges
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NAADAC CE credits
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ICAP credential
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Your profile
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Mobile app and offline learning
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Technical help
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Getting support and giving feedback
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Accessibility
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Switching from HealtheKnowledge
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Trainers
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Languages
Getting support and giving feedback
How to reach the Academy team, and how to tell us what to improve.
How do I contact support?
Use the Contact Support link in the footer of any Academy page. It opens a short form that reaches the Academy support inbox.
What can support help with?
We aim to help with everything; this may include, but is not limited to, access problems, courses that won't open or won't complete, certificates that haven't appeared, and mistakes in course content.
Anything about your ISSUP membership itself, such as your password or whether your membership is active, goes to ISSUP through the ISSUP.net contact form.
How long does a reply take?
We aim to respond within 7 working days.
Note: The support team does not work at weekends.
I found a mistake in a course
Please tell us using Contact Support with the course name, the screen, and what looks wrong. Content is reviewed by subject experts, and corrections go into the course for everyone.
Can I suggest a course or topic?
Yes, and they do get read. Use Contact Support and describe the topic, who it would help and why. Suggestions feed into planning for new courses.
Where do I go for help with ISSUP.net?
ISSUP.net has its own website guides and FAQ page. Anything to do with your membership, password or ISSUP.net profile is answered there, or through the ISSUP contact form.